The primary role of the Systems Specialist is to provide on-site customer support.  N-site support includes installation and operation of equipment, basic operational and maintenance training, and troubleshooting and effective problem resolution.

Key Responsibilities:

1. Provide on-site installation of equipment and assure its operation.
2. Deliver basic operation and maintenance training to customers.
3. Provide troubleshooting and repair of assigned equipment at the customer site.
4. Provide alternative solutions to customer issues where current solution does not meet customer’s expectations.
5. Produce simulations of customer reported problems and test various alternatives and options to arrive at a resolution to the problem.
6. Interface effectively with other departments to resolve on-site customer issues.
7. Follow up with customers to ensure issues are adequately resolved.
8. Act as advocate for both the company and the customer.
9. Arrange for module exchange or factory repair of customer product.
10. Provide high level product consultancy. Business evaluation and project scoping.
11. Use expertise and in-depth knowledge of products (and services) to provide response to clients in the sales process.
12. Provide sales and account management with expert product and presales support.
13. Undertake on-site consultancy visits to clients to advise and assist in their effective choice of Harris products.

• The candidate must demonstrate understanding of how their role affects the end-user customer or the team members/departments involved in serving the customer by
  • Scheduling own activities to maximize efficiency of customer service
  • Understanding where to find resources and information to satisfy client questions and needs
  • Seeking clarification to ensure that customer needs are clearly defined
  • Focusing on providing efficient and reliable service to internal and/or external clients
  1. Develops and effectively applies communication skills to build and maintain relationships ,and to influence the actions or behaviors of others by interpreting and communicating technical or functional information in a “user friendly” manner
  2. Solve problems using independent thinking to adapt known methods or techniques based on previous experience and/or technical expertise
  3. Articulate explanations, alternatives and recommendations
  4. Exceptional organizational skills in a multi-tasked environment
  5. Demonstrated time management skills and the ability to reliably meet commitments

The primary focus of the role will be to manage the sales of the relevant product lines within the Middle East region although the management of other accounts in the region may be required.

Key Responsibilities:

1. Driving sales activities within the specified territory for Harris Broadcast Communications Division.
2. Achievement of revenue targets
3. Pro-active management of Key Accounts to achieve client satisfaction and negotiate/close contract renewals
4. Establishing and developing strong relationships with local Channels and Systems Integrators, putting in place contracts and managing according to agreed targets.
5. Managing the balance of direct Harris contact to key accounts and supply or fulfillment to the same accounts by Harris Channel partners (depending on product or service)
6. Close co-operation and liaison with Professional Services and Product Groups to ensure product upgrades and delivery of services run smoothly and to ensure appropriate allocation of pre-sales and after sales resources etc.
7. Working with local Press in the territory, establishing contact with local journalists and co-coordinating Marketing and PR activities in conjunction with Harris Marcom and PR groups and local channel partners.
8. Participation in trade shows, client conferences, broadcast events, etc.

• Proven track record of generating substantial revenue streams and exceeding revenue plans
• Proven track record of successful negotiation and completion of major contracts
• Account management experience at senior level coupled with complementary Channel Management experience
• Track record of building relationships with clients and partners at all levels, inspiring trust and credibility
• Experience of qualifying sales prospects, planning strategy and tactics and negotiating and closing sales in long and complex sales cycles.
• Broadcast industry experience with a proven track record of sales
• Strong interpersonal and client facing communication skills
• Strong problem solving ability
• Show creativity and input to projects/tasks
• Capability to match Harris Broadcast Communications Division technology to client and prospective clients’ objectives, analyzing and identifying benefits and advantages with commensurate return on investment opportunities. 

The hired candidate will have a local contract with Thomson Grass Valley - Dubai branch.

The sales manager will be responsible for the following activities:

1. In charge of sales for broadcast and network line of products, he will cover directly three countries of the region.
2. In addition, he will support the Branch office manager on sales activities in the Gulf region
3. Identify the appropriate sales strategy, including channel or partner selection and management
4. Prepare, coordinate and send commercial proposals to customers or channels
5. Visit customers and partners in the assigned countries
6. Report on a regular basis through existing reporting tools or ad-hoc reports;
7. Attend trade shows and in general all mandatory company events or training;
8. Develop efficient account management strategies including overdue control or cash collection actions

• Candidate should have an engineer or Business Administration diploma.
• Minimum 5 years international sales experience, preferable in the telecom & network industry
• Fluent in English (and preferably Arabic) Highly Motivated, Team oriented with strong inter-personal andcommunication skills required.
• Ability to cope with different cultural environments Fluency in computer operating systems.
• Mobile within the region (several trips per month).
• Ability to respect the Office rules

The primary responsibility of the Product Specialist is to provide high quality pre sales product support to customers, channel partners and sales teams for the designated products.

Key Responsibilities:

1. Achievement of revenue targets for defined products
2. Support account managers and proposals team as required in preparation of quotes
3. Product presentation to channel partners, end users and EMEA colleagues.
4. Provision of technical pre-sales and commercial support to the sales team
5. Demonstration support for key customer presentations across EMEA region.
6. Regular, pro-active personal communication with key clients, partners and colleagues.
7. Participation in trade shows, conferences and other events as required.
8. Work with other suppliers and Business Unit for interoperability and integration requirements
9. Understanding of and ability to access Harris Systems resources to progress the sales process.
10. To ensure that all working practices comply with Health and Safety legislation.

• Proven track record of successful management and completion of major projects
• Track record of building relationships with clients at all levels, inspiring trust and credibility
• Good understanding and experience of the Broadcasting Industry
• Experience of working in an International environment  with sensitivity to different cultures
• Accurate and expert knowledge of the assigned product range, with excellent technical knowledge in order to support and resolves customers needs.
• Ability to develop a partnership relationship at management, technical and operational levels within existing and prospective clients.
• Understanding of Broadcast operations and workflows
• Capability to match Harris Systems technology to client and prospective clients’ objectives, analyzing and identifying benefits and advantages with commensurate return on investment opportunities